PlayStation
Game consoles
WS-116387-6
How to Fix PlayStation WS-116387-6 | VidCapto
PlayStation error WS-116387-6 usually shows up when the app cannot finish a network or login handshake on your device.
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Likely causes
WHY- The device connected, but throughput dropped mid-request
- Profile data on device no longer matches the cloud session
- Temporary CDN or PlayStation edge outage in your region
- Account restored from backup with old device IDs
Fix steps
FIX- Do a hard reset cycle on the player (not just sleep), then reopen PlayStation before changing any settings.
- Update PlayStation from the TV app store (and install any pending system update), then reopen the app.
- Remove PlayStation from the device list in your account (phone/web), then pair this TV again.
- Forget the Wi‑Fi network on the device, reboot router, reconnect, and check WS-116387-6.
Note: Unofficial guide based on commonly reported PlayStation errors. VidCapto is not affiliated with PlayStation.
Quick FAQ
FAQIs this an official support page?
No. VidCapto publishes unofficial troubleshooting guides so you can try common fixes quickly.
What does PlayStation error WS-116387-6 mean?
PlayStation error WS-116387-6 usually shows up when the app cannot finish a network or login handshake on your device.
What if the steps don't work?
Try another network (hotspot), reinstall the app, then contact the brand's official support with your exact error code.
Related error codes
MOREExample scenarios
NOTEIllustrative scenarios for this error - not live user reviews.
- Example scenario: guest Wi‑Fi isolation blocked PlayStation; moving the device to the main SSID fixed WS-116387-6.
- Example scenario: freeing storage on the stick allowed PlayStation to write cache again and cleared WS-116387-6.
VidCapto is not affiliated with any brands. Applying these steps is the user's responsibility.